Shipping cost
COUNTRIES WITH HOME DELIVERY
(If you choose the Access Point option, you can apply a 10% discount on the home delivery price).
Spain (Peninsula):
- Orders under € 60, delivery cost € 5.10
- Free delivery on orders over €60
- No shipment to Ceuta, Melilla, or the Canary Islands
Spain (Balearic Islands):
- Orders under € 60, delivery cost € 6,30
- Free delivery on orders over €60
Portugal:
- Orders under € 60, delivery cost € 5,10
- Free delivery on orders over €60
- No shipment to Azores y Madeira
Germany, France, Monaco, Austria, Belgium, Italy, the Netherlands, Luxembourg:
• Orders under €200, delivery cost €10.0
• Free delivery on orders over €200
Croatia, Slovakia, Slovenia, Hungary, Poland, Czech Republic, Romania, Greece, Ireland, Bulgaria, Denmark, Finland, Sucia, Estonia, Latvia, Lithuania:
• Orders under €200, delivery cost €12.0
• Free delivery on orders over €200
DELIVERY
TRANSPORTATION OF YOUR PACKAGE
1. The delivery will be finalized when we deliver the goods to the address you provided, so please make sure the details you provided are correct:
(i) Delivery address.
(ii) Contact telephone number.
(iii) Name and ID card number.
- We are not responsible for late or failed deliveries, as a result of your error in the data you have provided to us.
2. All orders are processed and delivered exclusively on business days (Monday to Friday, not including holidays). All orders placed on Saturday and Sunday will be delivered the next business day.
3. Your Order will be fulfilled on the estimated delivery date established in the shipping confirmation you receive from our transport company (Please see section 14 Terms and Conditions of Sale).
4. Despite our efforts and the collaborating transport companies, the certain conditions may occur during the delivery of your order.
5. To guarantee you a quality service, we take all necessary measures to identify the reasons that may give rise to these situations. Remember that all the packages that leave our facilities are in perfect condition and equipped with visible guarantee tapes that must be intact at the time of receipt.
6. If upon receipt of the order you verify that the packaging is damaged (damaged box or with visible signs of having been opened), you need to reject the order. In case of rejecting your package, please notify our Customer Service department as soon as possible through Contact.
7. If the package has been "Accepted" at the time of receipt by the recipient or authorized person, you will have a time limit of 48 hours to notify us of this situation if there is inside damage. Please contact our Customer Service team using the form on the Contact page of our website within this period. If you know in advance that you will be absent on the day of delivery, please notify the authorized person in charge of collecting the package of these details.
8. If you order Products to be delivered to one of the international delivery destinations, the order may be charged import duties and taxes, which are applied when the delivery reaches its destination. Please note that we have no control over these charges and cannot predict their amount. You will be responsible for paying any import duties and taxes. Please contact your local customs office for more information before placing your order to these international destinations.
9. You must comply with all applicable laws and regulations in the country for which the products are intended. We will not be liable if you break any of their laws or regulations.
10. We cannot process orders with a delivery address in a post office box.
11. Shipping costs will be charged to the customer and are indicated separately on the order form and the delivery note. Shipping costs will not be charged for purchases greater than the amount that we show on the Website.
Returns Policies
Follow the steps below to return your item:
1. Email customer services
Please send an email to our Customer Service department through Contact This email address is being protected from spambots. You need JavaScript enabled to view it., including your order number, contact information, and reason for return.
2. Return your package by recorded delivery
Upon authorization of your return request, please return your item(s) to us via recorded delivery (you can do this at your local post office).
You have a maximum period of 10 labor days to make your return. We will not be responsible for package returns beyond 10 working days.
The shipping address is as follows:
DSD de Luxe
c/ Francia, 18
08520 Les Franqueses del Vallès
Barcelona
Telephone: (+34) 93 846 74 47
Please keep your registered delivery receipt as proof of shipment.
Please ensure your items are securely wrapped, preferably in the same outer packaging in which you received them.
3. We will contact you within 30 business days with your refund, replacement, or exchange.
Once we have your items, we will verify that they are unused and sealed, and process the return as quickly as possible.
The refund will be made under your original payment method.
Please allow up to 30 working days for processing during busy periods.
- DSD de Luxe will not accept returns for withdrawal of product purchases.
- DSD de Luxe will not assume under any circumstances the shipping costs of the return.
- DSD de Luxe recommends choosing a service with acknowledgment of receipt.
- DSD de Luxe will reject Products returned for cash on delivery at the expense of DSD de Luxe.
- DSD de Luxe will not be responsible for the cases in which you do not receive the Product.